Refund Policy
At Heaves International, your satisfaction and health are our priority. Please read our refund and return policy carefully.
Health & Safety Notice
Due to the nature of our products and for health and hygiene reasons, we cannot accept returns or exchanges on opened or used products. This policy protects the health and safety of all our customers.
Eligibility for Refunds
We accept returns and offer refunds only in the following circumstances:
- Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, please contact us within 7 days of delivery.
- Incorrect Items: If you receive the wrong product (different size or type than what you ordered), notify us within 7 days of delivery.
- Unopened Products: We may accept returns of unopened, sealed products within 14 days of delivery. A restocking fee of 15% may apply.
How to Request a Refund
To request a refund, please email us at info@heavesinternational.com with:
- Your order number
- Photo evidence of damage or defect (if applicable)
- Description of the issue
We will respond within 2 business days with instructions.
Refund Process
Once we receive and inspect your return (if applicable), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
Shipping Costs for Returns
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs. For other returns, the customer is responsible for return shipping costs.
Order Cancellations
You may cancel your order within 2 hours of placing it, before it enters processing. Once processing begins (after 2 hours), cancellations are not guaranteed. To cancel, email info@heavesinternational.com immediately.
Non-Refundable Items
The following items are non-refundable:
- Opened or used menstrual products
- Products without original packaging
- Items returned after 14 days
- Shipping charges (except in cases of our error)
Quality Guarantee
We stand behind the quality of our organic products. If you experience any irritation or discomfort with our products, please contact us. We value your feedback and are committed to your menstrual health.
Contact Us
For refund and return questions, please contact:
Email: info@heavesinternational.com
Address: Mezzanine floor, Laxcon Court, Swaminarayan Road, Parklands, Kenya